CMASA

RESOURCES

Delivering Member Delight

This article is an extract from a presentation made at CMAA World Cnference in February 2011. Steven Zipkoff, President & CEO of Zipkoff shares tips on how to deliver Member Delight....
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May 2011 Newsletter

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CMASA April 2011 Newsletter

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CMASA February 2009 Newletter

As is customary at this time of the year, The Chairman and I were once more invited to attend the 82 nd World Conference on Club Management in New Orleans as guests of the Club Managers Association of America.

This conference is always of great value to CMASA as it gives us the opportunity to meet club management professionals from around the world and ascertain trends, etc. This....
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CMASA December 2008 Newsletter

The 4th AGM of the Association was held on Wednesday 22 October at the Cricket Pavilion at Country Club Johannesburg.

The speaker was Prof David Beaty (some of you may remember him from the Conference at Selborne in 2006). He spoke on “Leadership Challenges in Turbulent Times”, a topic both relevant and pertinent to today’s political
and economic climate.

To....
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December 2008 Newsflash

CMASA is proud to announce that Beryl Acres our General Manager is the first General Manager in Africa to have successfully been awarded the CCM (Certified Club Manager) designation from the Club Managers Association of America (CMAA). This is a highly sought‐after qualification globally and forms the basis for our Club Management education programmes.

To read the full December 2008....
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CMASA January 2008 Newsflash

If you have the ability to ask all of your members to do one specific thing that would improve their club, what would it be and why?

Intriguing question As many clubs struggle with member attrition and matriculation of new members - the situation is not a pleasant one to be in. The Association faces similar challenges, perhaps not on the same scale as clubs, but all is....
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